Effective Date: 1 October 2023
1. Introduction
Welcome to Nusuper (“we,” “us,” or “our”). At Nusuper, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our customizable product services.
By accessing or using our website and services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1. Personal Information: We may collect personal information that you provide to us voluntarily when using our website or services, such as your name, email address, shipping address, and payment information.
2.2. User-Generated Content: Any content or information that you create or submit on our website, including customized product designs, may be collected and stored.
2.3. Automatically Collected Information: We may collect certain information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, access times, and device information.
3. How We Use Your Information
3.1. Customization and Fulfillment: We use your personal information and user-generated content to provide our customizable product services, process your orders, and deliver customized products to you.
3.2. Communication: We may use your contact information to communicate with you about your orders, provide order updates, inform you of promotions, and respond to your inquiries.
3.3. Analytics and Improvement: We may use automatically collected information to analyze website performance, improve our services, and enhance your user experience.
4. Disclosure of Your Information
4.1. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in providing our services, including payment processors, shipping partners, and analytics providers.
4.2. Legal Compliance: We may disclose your information when required by law, to protect our rights or the safety of others, or in response to legal requests.
5. Your Choices
5.1. Opt-Out: You have the option to opt out of receiving promotional communications from us by following the unsubscribe instructions provided in our emails.
5.2. Access and Correction: You have the right to access, correct, or delete your personal information. Please contact us at [contact email] to request these actions.
6. Security
We employ reasonable security measures to protect your personal information from unauthorized access or disclosure. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
7. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.
8. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at hello@nusuper.com.
Data Deletion Instructions
At Nusuper, we respect your privacy and are committed to helping you exercise your rights regarding the deletion of your personal data. If you wish to have your data removed from our systems, please follow the instructions outlined below.
1. Request Data Deletion
To request the deletion of your personal data, please send an email from the email address associated with your account to [Data Deletion Email Address]. In your email, include the following information:
- Subject: Data Deletion Request
- Your Full Name
- Your User ID (if applicable)
- A brief explanation of your request
2. Verification Process
For security and verification purposes, we will need to confirm your identity before proceeding with the data deletion request. Please be prepared to provide additional information or answer security questions as part of this process.
3. Review and Confirmation
Once we receive your data deletion request and verify your identity, we will review your request and determine whether it complies with our data retention policies and any applicable legal requirements. If your request is approved, we will proceed with the deletion process.
4. Data Deletion
Upon approval, we will promptly delete your personal data from our systems, including any user accounts, order history, and associated information. Please note that some data deletion requests may take up to [X] business days to process.
5. Confirmation of Deletion
After your data has been successfully deleted, we will send you a confirmation email to the address provided in your data deletion request.
6. Exceptions and Retention Periods
Please be aware that certain data may be exempt from deletion if it is necessary for legal or legitimate business purposes, such as record-keeping requirements or to comply with legal obligations. Additionally, some data may be anonymized rather than deleted, depending on the nature of the request.
7. Contact Us
If you have any questions, concerns, or need further assistance regarding the deletion of your data, please contact our Data Privacy Team at hello@nsupser.com.
8. Privacy Policy
For more information on how we collect, use, and protect your data, please review our Privacy Policy here.